Introduction Call Center Software helps companies efficiently manage their call centers by handling incoming and outgoing calls, recording customer complaints, monitoring customer experiences, and tracking agent productivity. These solutions can be use in different departments.ContentsIntroductionTypical Functions of Call Center SoftwareBuilt-In Telephony:Call Routing:Telephone Integration:Call Logging:Call Recording:Manage The Queue:Considerations When Purchasing Call Center SoftwareType of Deployment:Multi-Channel Support:Relevant … Continue reading What is Call Center Software? – Features, Types, and More